FAQ Over Soaped Bath & Body Boutique
Any used products cannot be accepted for a refund due to the material of our goods.
Any item that is returned more than 30 days after order received.
Applicable Returns / Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Must return merchandise within 30 days after order received.
Damaged goods or wrong item received.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund within 7 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
When will my order ship?
Our products ship within 1-2 business days (business days does not include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. We ship with USPS First Class and Priority Mail.
Does Over Soaped ship internationally?
We currently do not offer international delivery.